Once, the vast majority of business was conducted face-to-face.
It was possible to truly convey exactly what you meant, exactly how you meant it and could easily gauge the reaction to your words simply by looking at the faces of those who you address. However, business has changed and developed. A vast amount of businesses have managers who aren’t even on the same continent, let alone in the same office as their team and whilst Skype conversations, Google Hangouts and hopping on a plane to speak face-to-face are still preferable to most, it’s inevitable that most information is shared in the modern workplace by email.
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