The language used by leaders can often define who they are within the context of their business. Are they respected? Are their instructions heard and understood? Are they an amiable person to be around, or are they seen as rude, angry and uncommunicative?
At some point, all leaders must assess the way they communicate and critically review whether they’re curating the professional image that they want to be promoting. It may sound basic, but you can guarantee that whilst striving to portray a professional persona, all leaders have let slip a remark, or even just a word that they’ve instantly regretted. It only takes a second to utter something that may well come back to haunt you for years.
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