One of the most divisive buzzwords of the last decade is automation. Following its widespread introduction into the professional industries, confusion and anxieties over its utilisation have followed it. But what does automation really mean?
Essentially, automation is the process of allowing computers and robots to cover jobs thought only to be achievable by humans. Automated robots can often ‘think’ and analyse input data to make smart decisions. For example, many businesses have implemented automated chat bots on their websites, alleviating pressure on customer service and allowing customers to talk at any time of the day with a helpful ‘employee’.
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