In times of crisis, there are essentially three key elements that businesses need to constantly maintain.
One is clarity, in that every key decision, every inevitability and every mitigation process should be open and honest with staff. If they’re going to lose their jobs or face challenging circumstances, the sooner you tell them with enough time to plan and search out solutions the better. The second is obviously to take action. Acting like everything is fine and that an unprecedented global crisis isn’t a big deal is foolish, and actually risks lives. You can’t ignore it, and you can’t simply pretend it’s all going to be fine and soldier on. This is something Executive Grapevine has covered extensively over the past weeks and will continue to report on as details emerge.
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