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Leadership | Could the 5:1 ratio make you a better manager?

Could the 5:1 ratio make you a better manager?

Delivering feedback can be a complicated balance. If you’re too critical, chances are you’ll run the risk of isolating the employee, and potentially losing them as they lose confidence in their own abilities. However, if you’re too celebratory of their work, then mistakes will go unchallenged and quality of work will suffer.  

Bosses have spent decades trying to balance empowering workers with delivering effective feedback, and the lasting result, according to Psychologist John Gottman, is a technique called the 5:1 ratio.  

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