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Why United Airlines CEO refused to blame staff for plane scandal

Why United Airlines CEO refused to blame staff for plane scandal

The shocking footage which emerged of a passenger being dragged off a United Airlines flight quickly went viral earlier this year.

69-year-old Dr David Dao was seemingly dragged off the plane by three aviation security officers, stirring online criticism and outrage. The Doctor refused to step off the flight in order to make room for a United Airlines employee. He was later hospitalised for his wounds, including a concussion. And, when CEO Oscar Munoz labelled Dr Dao as "disruptive" and "belligerent", whilst also refusing to apologise in his initial recap of the event, people’s anger intensified.

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  • Ajay
    Ajay
    Fri, 22 Sep 2017 9:11am BST
    Whole incident was in bad taste. The crew members should have handled the situation with utmost care & concern for the passenger. Crew members need to be trained for a skill called “Supportive Convincing Ability” to handle such situations. CEO should have owned up and apologized as buck stops there. Indeed, that would have attested brand reputation sinking further!

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