At first glance, it might not seem like Motown, mortgage records and Executive Search have much in common. Not until, that is, I spoke with James Isaacs, a Consultant at Eric Salmon & Partners. He explained that not only are the subjects linked but the connections between them hold a lesson for the Search industry. A lesson that is particularly prescient for financial and consumer services, and the firms that provide senior level appointments in these sectors, as they are forced to contend with the growing emergence of Application Programming Interfaces (APIs) and Open Banking.
Isaacs noted that he first thought of the links when comparing the way his father and daughter bought and enjoyed music. Whilst his father was interested in the Motown record label that produced the music he loved, his daughter was more infatuated with the artist she enjoyed listening to – Justin Bieber – and the way she accessed it rather than the label who made the musical product. For Isaacs, who works in the financial and consumer services sectors, the difference between the consumer habits of his father and daughter rather mirrored the juncture that retail financial services currently finds itself at.
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