myGrapevine+ Subscription Terms and Conditions
1. MYGRAPEVINE+ SUBSCRIPTION TERMS
Welcome to our subscriber terms. Please read these terms carefully as they will set out the terms for your subscription with us. Unless otherwise stated, any reference to a subscriber or a subscription shall include reference to all our subscribers.
This is an instant access service. By purchasing this subscription you agree your access will start immediately. Please see 2. CANCELLATION TERMS for your cancellation rights.
1.1 Brief description
myGrapevine+ (myGrapevine PLUS) Is a subscription service which provides you with access to enhanced digital content produced by Executive Grapevine International Ltd (EGIL) and the EGIL content archive.
1.2 How do I become a subscriber?
To become a subscriber, please visit my.executivegrapevine.com/join
You must be 18 or older and have the power to enter into a contract with us and are not prevented from doing so under any local laws.
By registering to become a subscriber, you agree that you have given us accurate registration details, including payment information and will ensure that we always have up to date contact information.
1.3 How long is my subscription?
Your subscription will start immediately upon payment. The terms that govern your minimum and continuing subscription with us will vary depending on which subscription you chose under the offer advertised and whether you have taken out subscription to one of our trial offers.
Your minimum subscription term will be made known to you before you agree to purchase your subscription and will be confirmed to you in your welcome email.
1.4 What does my subscription cost?
The cost of your subscription will be made clear to you on our sign-up pages and in your welcome email and may vary from time to time or by country. You agree to pay the fees at the rates notified to you at the time you purchase one of our subscriptions. If you later request us to change your subscriptions, you agree to pay the new pack price set out in your change confirmation email.
If you choose to become a subscriber through a trial offer, your trial offer will cost you the trial price offered. At the end of your stated trial period, your subscription will automatically continue on a rolling monthly or annual basis (this will be made known to you before you complete registration to the trial offer) at the rate notified to you at the time of purchase. Only one introductory or trial offer can be claimed per user.
Payment can be made using all major credit or debit cards. Where relevant, currency conversion values may fluctuate and conversion fees may be charged by your bank. Unless otherwise stated, the savings calculation stated is relevant to the specified pack and is either based upon saving made per week against cover price or against the standard rate (as may be applicable). By submitting payment details to us, you promise that you are entitled to purchase a subscription using those payment details.
We work with a third-party payment platform, Stripe, to process all subscription payments securely and they will be responsible for holding all card data for the purposes of processing renewals.
1.5 How can I change my subscription?
It is possible to change your subscription in certain circumstances. Please email [email protected] to contact our team.
1.6 How can I cancel?
Please see 2. CANCELLATION TERMS.
1.7 How can we change these terms?
We may amend these terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your subscription experience. If we make any important changes to the subscription terms we will notify you.
What happens if I default on a payment?
If you default on any payment, we may:
terminate your subscription;
charge you for any outstanding amount remaining on the unexpired portion of your minimum subscription term (subject to your subscriptions and/or offer terms);
send your details to third party debt collectors; and/or
take any action which is necessary in our opinion to recover our losses.
If your subscription has been terminated and you would like to re-subscribe to one of our subscriptions, we have the right to require payment in full of any outstanding amount owed to us.
How do I make a complaint?
If you would like to get in touch with us to make a complaint, please use one of the following options:
by telephone +44 1707 351 451;
by post to Subscriptions, Executive Grapevine International Limited, 5th Floor, Rosanne House, Broadway, Welwyn Garden City AL8 6HG.
1.8 Anything else I should know?
We may change our subscription entitlements at any time with 30 days’ notice and you may cancel your subscription within this notice period. We may also at any time and at our sole discretion, terminate your subscription with us where we believe that we have serious grounds to terminate (for example, for non-payment or breach of these terms).
We may screen your name and address against credit reference and fraud prevention databases when we decide whether or not to accept your application for subscription. If we do not accept your application for subscription, we will terminate your subscription and reimburse any payment that you have made.
Our Standard Subscription Terms apply to all subscriptions and can be viewed at corporate.executivegrapevine.com/subscription-terms-and-conditions.
If you are found to be abusing the terms of any of our offers, we have the right to suspend and/or terminate your subscription and/or offer agreement with us.
Our subscriptions are subject to English law and to the exclusive jurisdiction of the English courts. However, if you are a resident in Scotland, our subscriptions are subject to Scottish law and to the exclusive jurisdiction of the Scottish courts and if you are a resident in Ireland, our subscriptions are subject to Irish law and to the exclusive jurisdiction of the Irish courts.
Your subscription is with Executive Grapevine International Limited (whose registered office is at 5th Floor, Rosanne House, Broadway, Welwyn Garden City AL8 6HG).
2. CANCELLATION TERMS
2.1 How can I cancel my subscription?
You cancel your subscription simply by going to the myGrapevine+ membership portal and your subscription will continue until the end of the current billing period.
You can also email us at [email protected] providing at least 10 days notice before you next renewal date.
What information do I need to cancel?
When cancelling your subscription with us, please have the following information ready:
Which subscription you would like to cancel;
Your name and the email address which is used for your account.
2.2 Can I get a refund if I cancel?
You can cancel your membership at any time but it will remain active until the end of the currently paid billing period and will cancel at the end of this time before the next payment would otherwise be taken. No refunds are available.
2.3 How can we change these terms?
We may amend these cancellation terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your subscription experience.
3. GENERAL WEBSITE TERMS & CONDITIONS
For details of our general website, please visit corporate.executivegrapevine.com/website-terms-conditions-of-use
For details of how we will process your personal information, please visit corporate.executivegrapevine.com/gdpr-and-eprivacy-policy